Count On Tools, Inc. (COT) received the 2021 CIRCUITS ASSEMBLY Service Excellence Award (SEA) in the category of Automation and Handling Equipment for its outstanding customer ratings. The award was announced during a special online awards ceremony on Tuesday, April 6, 2021. This is the seventh time that Count On Tools has received this award for its customer service.
Count On Tools’ customer Mary Ann, REDCOM Laboratories, Inc. stated in her SEA survey: “When I was brand new to this industry, I had to have a custom nozzle made. Count On Tools walked me through the process and delivered a product that worked exactly as it should. My colleagues have used them since and have had the same results.”
Mary Ann continued, “The people with whom I have worked have always made the process very easy. They respond quickly to emails and are a pleasure to work with.”
Curt Couch, acting Vice President, stated, “A big thank you to each and every customer for trusting and relying on our knowledgeable and dedicated staff. The level of combined experience we offer in both manufacturing and electronic assembly tooling is conveyed and shared with each and every customer through in-house engineering and design. Our state-of-the-art CNC machines and specialized tooling guarantees our customers a level of precision and reliability they can Count-On…”
Sponsored by CIRCUITS ASSEMBLY the Service Excellence Awards for Electronics Manufacturing Services (EMS) providers and electronics assembly suppliers honor companies excelling in the crucial area of customer service. The program, now in its 29th year, functions as a way for participants to see how they compare to peers in customer satisfaction. It is awarded based on responses from the actual customers.
Count On Tools is a leading provider of precision machined components, SMT spare parts and Swiss-made hand tools, locally and globally. The company has won numerous awards for its quality products and service.
Count On Tools holds and maintains current ITAR registration, 07FFL, 02SOT, and a first-class Quality Management System.
About Count On Tools
Count On Tools Inc., a precision component manufacturer specializing in all aspects of the machining industry, has been setting new performance standards in the SMT pick-and-place nozzle market since 1991. As the ORIGINAL source for high-quality, low-cost vacuum placement nozzles and associated consumables, they have pioneered with world-class development and process engineers that combine to ensure that innovation and competitiveness is applied to all of its extensive product range. The company also stands behind its products 100% with a full warranty. Count On Tools’ products are in use at many of the world’s leading electronics manufacturing companies. Proven engineering expertise, coupled with the latest in design and manufacturing technology, has allowed the company to simplify the complexities of the industry and deliver a solution to its customers.